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Help from people who know your setup.
CCS, Inc. clients get help from technicians who already know their systems, software and security setup. Call, open a ticket or start a remote session. During business hours, 8:30 AM to 5:00 PM Central, Monday through Friday, a real person replies the same business day.
Call support
Best for anything urgent. You’ll talk to the team that looks after your office. Help desk hours are 8:30 AM to 5:00 PM Central, Monday through Friday.
Submit a ticket
Not urgent? Open a ticket in the client portal and follow it there until it’s fixed.
Remote session
Lets a CCS, Inc. technician see your screen and fix the problem with you, when they’ve asked you to connect.
Remote support
Only start a remote session when we ask.
- A CCS, Inc. technician asks you to connectFor example, while you’re on the phone with us about a problem.
- Download and open the support appIt doesn’t need installing, and it stops when you close it.
- Read the session code to your technicianThey connect and fix the problem with you watching.
After you ask
You’ll know where your request stands.
- You’ll know who has itA person picks up your request and replies, not just an automated receipt.
- You can check on it anytimeEvery ticket and its status is in the client portal.
- We tell you when it’s fixed, and what we didSo you know whether it might come back, and what we’ll do if it does.
Book a 20‑minute call.
- What it isA conversation about what’s working and what isn’t with your IT.
- What happens nextIf we can help, we’ll suggest an assessment of your network, devices, backups and security. If we can’t, we’ll say so.
- Who you’ll talk toSomeone from CCS, Inc. who can answer real questions about your setup.