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SMS use and your rights
How CCS, Inc. uses text messages, and how to opt in or out.
SMS
CCS, Inc. uses text messages in two ways: messages to customers who agree to receive them, and internal alerts to our own staff. This page explains both, and how to stop customer messages at any time.
Customer text messages
What you’ll receive
Appointment confirmations and reminders, and updates on your support requests. We don’t send marketing or promotional text messages.
How to opt in
You opt in by giving us your mobile number and agreeing to receive text messages from CCS, Inc., for example when you book a call or open a support request with us. Agreeing to receive texts is not a condition of buying any service.
Frequency and cost
Message frequency varies with your appointments and support requests. Message and data rates may apply.
How to opt out or get help
- Reply STOP to any message to stop receiving texts. We’ll send one message confirming you’ve opted out, and then no more.
- Reply HELP for help, or call us at (833) 266-7349.
- You can opt back in at any time by replying START or by asking us.
Your information
We don’t share or sell your mobile number or text message opt-in information to third parties or affiliates for marketing or promotional purposes. Read our privacy policy for more about how we handle personal information.
Internal chatbot alerts
When someone uses the chat on our website, their messages are forwarded to the business owner by text from our toll-free number, so we can respond quickly. These alerts go only to CCS, Inc. staff. The person using the chat is not texted from this number and receives no marketing or promotional messages.
Questions
For any questions about how we use text messages, call us at (833) 266-7349.