Managed IT services · Springfield, Illinois
Your IT, handled, secured, planned and explained.
CCS, Inc. is a managed IT and cybersecurity provider in Springfield, Illinois. We protect your business around the clock, run your help desk, put AI to work safely for your team, and make your technology fit the way your organization actually works.
Most of our clients came to us with a few of these.
- Are you handling IT yourself, and not sure what to ask?
- When you report a problem, does anyone tell you it’s fixed, or do you have to chase it?
- Does your IT bill depend on how many times you called that month?
- When someone leaves, are you sure every account was shut off?
- Is your cyber insurance application full of questions you can’t answer?
- When your board asks what IT will cost next year, do you have an answer?
If two or three of these sound like your office, a 20-minute call will tell us both whether we can help. If none do, you probably don’t need us.
Your IT department: run, protected and planned.
Run
Day-to-day IT, taken care of
- Help desk for Windows and MacDuring business hours, a real person replies the same business day, not just an automated receipt.
- New hires and leavers includedWe set up computers, accounts and access for new staff and shut it all off when someone leaves. No extra labor charge; hardware and licenses are billed as usual.
- Every ticket in viewA client portal shows what’s open, what’s fixed and who’s on it.
Protect
Security that doesn’t get in the way
- Watched around the clockEndpoint protection monitored 24/7 by a security operations center.
- Backups checked by handOff-site and cloud backups verified by a person, so you know restores are tested.
- Cyber insurance helpWe help answer your insurance application, then plan and quote any controls it asks for. PCI and compliance guidance too.
Plan
Numbers you can make decisions with
- Monthly reportsTickets opened and closed, response times and threats blocked.
- Regular business reviewsWhat we did, what’s coming, what needs attention and what it will cost.
- Budgets you can plan aroundHardware replacement planned ahead, plus license clean-up and vendor coordination.
Training and projects, from the same team.
- AI training for your officeHands-on AI best practices and Claude training from our qualified staff, plus a clear AI use policy for your team. More about AI in your office
- A dedicated projects teamEmail migrations, software transitions, office relocations and network buildouts, quoted before work starts. More about our projects team
IT business reviews, in plain English.
On a schedule that suits you, we sit down together and walk through how your IT is doing and where it’s heading. You leave with numbers you can act on and share with your board or partners.
Reviews and planning are part of your monthly plan, not an add-on. Scroll through the four parts of a review.
Business review · Example Co. · 24 staff
July – September 2026
Tickets
Security and backups
Planned hardware spend
- 4 laptops out of warrantyJan–Mar 2027 · $4,000
- Firewall nearing end of supportApr–Jun 2027 · $1,600
- Conference room displayApr–Jun 2027 · $800
- Next 12 months$6,400
Decisions for you
- Turn on multi-factor sign-in for board members’ emailIncluded
- Replace the four aging laptops, the top source of ticketsHardware · in the plan
- Move the shared drive to SharePointProject · est. $1,200 · quoted first
Billed outside your monthly plan this period: $0
No more: Tickets that disappear
What we did, and how quickly
Every ticket opened and closed, how fast a person replied, how long fixes took, and what the problems were actually about.
No more: Backups nobody checks
Threats stopped, backups proven
What the security monitoring caught, whether every backup check passed, and which devices are current on updates.
No more: Surprise hardware bills
What’s due for replacement, and when
A 12-month plan for laptops, firewalls and anything else nearing the end of its life, with costs you can budget for.
No more: Guessing what to do next
Decisions for you
A short list of what’s worth doing next, each marked as included or quoted first, so nothing starts without your approval.
What the work looks like.
A few recent projects, with client names left out.
Law firm
Keeping a year of backups through a provider change
Organization
Law office joining CCS, Inc. from another IT provider
Issue
The firm’s backups lived on an appliance owned by the previous provider, and it was due to go back. A year of restore points would have gone with it.
Solution
We exported the full backup history to firm-owned archive storage before the appliance was returned, then moved the firm onto backups we monitor and test.
Dental practice
A new practice management system, set up right
Organization
Family dental practice
Issue
The practice was moving to new practice management software and needed it installed and configured on its server.
Solution
We installed and configured the software on the office server and had technicians on hand for the doctors and staff during the switchover.
Nonprofit
From Google Workspace to Microsoft 365
Organization
Nonprofit with staff working remotely
Issue
The organization ran on Google Workspace and decided to move its email, files and calendars to Microsoft 365.
Solution
We agreed on preferences and timing with their team up front, then planned and carried out the move to Microsoft 365.
We already know the software your office runs on.
Beyond Windows, Mac and Microsoft 365, we support the business applications our clients depend on every day, and we work directly with their vendors when something goes wrong.
Law firms
- PerfectLaw
- Actionstep
- Clio
- NetDocuments
- Litera
Healthcare
- Dentrix
- Eaglesoft
- OperaDDS
- Caremerge
Accounting
- QuickBooks
- Sage
- Drake Tax
- UltraTax CS
Nonprofits
- Salesforce
- Blackbaud
- Bloomerang
- DonorPerfect
Every office
- Microsoft Suite
- Google Workspace
- Adobe Suite
- Zoom
- Dropbox
Don’t see yours? Ask us on the call.
One monthly price. No surprises.
- Priced per person. Help desk support during business hours (8:30 AM to 5:00 PM Central, Monday through Friday) is covered by your flat monthly price, so you aren’t billed by the call. Flexible options for on-site visits and after-hours work are available as needed.
- Reviews and reporting included, along with the planning that comes out of them.
- Projects approved first. Anything outside the plan is quoted before any work starts.
How getting started works
- A 20-minute conversationTell us what’s working and what isn’t.
- An assessmentWe review your network, devices, backups and security, on-site around Springfield or remotely anywhere.
- A written proposalWhat we’d fix first, and one monthly price.
“You’ll always know
who is working on
your equipment.”
Founded in 2014CCS, Inc. has looked after the technology for businesses and nonprofits in central Illinois and across the US for more than a decade.
A full team behind every clientA dedicated service desk, a projects team, and a leadership team that takes part in every business review.
Based in Springfield. Supporting teams across the US.
Businesses and nonprofits, single offices and multi-site teams. We work on-site across the Springfield area and support remote and hybrid staff anywhere in the country.
CCS, Inc.
3300 Cockrell Lane, Springfield, IL 62711
Find out where your IT stands.
New to CCS, Inc.? A 20-minute call will tell us both whether we’re a good fit.
Join our team
Curious, dependable and good with people? We’re always interested in meeting technicians who want to grow with an established team. Get in touch
Already a client?
Reach the team that knows your setup.
- Submit a ticket Open and follow it in the client portal
- Start a remote session Only when a CCS, Inc. technician asks you to
- Call support (833) 266-7349
Help desk hours: 8:30 AM to 5:00 PM Central, Monday through Friday.