Privacy
Who we are
CCS, Inc. (“CCS,” “we,” “us”) is a managed IT services company at 3300 Cockrell Lane, Springfield, Illinois 62711. This policy explains how we collect, use and protect personal information shared through our website, by phone or email, when you book a call with us, or when you sign up for text messages.
Information we handle while providing IT services to our clients is covered by our client agreements and our Terms and Conditions, not by this policy.
Information we collect
- Information you give us: your name, organization, email address, phone number, the times you choose for a call, and anything you include in a message or support request.
- Text message sign-ups: your mobile number and a record of your consent to receive texts.
- Information collected automatically: standard technical details recorded by our website and hosting provider, such as your IP address, browser type, the pages you visit and the date and time of your visit.
- Cookies and analytics: small files our website uses so that it works properly, and analytics and visitor-tracking tools that show us how people use the site, such as which pages they view, how they found us and, where it can be identified, the organization they visit from. You can block or delete cookies in your browser settings.
How we use it
- To answer your questions and respond to support requests
- To schedule calls and send appointment confirmations and reminders
- To provide and improve our services
- To understand how visitors use our website and improve it
- To send the text messages you agreed to receive
- To keep our website and systems secure
- To meet our legal obligations
We do not sell your personal information.
Text messages
If you agree to receive text messages from CCS, Inc., we use your mobile number only for the messages you agreed to receive, such as appointment and support updates. Agreeing to receive texts is not a condition of buying any service. Message frequency varies, and message and data rates may apply. Reply STOP to stop receiving messages or HELP for help. You can also manage text messages on our text message opt-in and opt-out page.
We don’t share or sell your mobile number or text message opt-in information to third parties or affiliates for marketing or promotional purposes. We also use text messages internally: when someone uses the chat on our website, their messages may be forwarded to our staff by text so we can respond quickly. The person using the chat is not texted from that number.
We do not share mobile numbers or text message consent with third parties or affiliates for their marketing or promotional purposes.
How we share information
We share personal information only with service providers that help us run our business, such as our email, scheduling, ticketing and website hosting providers. They may use it only to provide services to us. We may also share information when the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires.
How we protect it
We use administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.
Your choices
You can ask us to tell you what personal information we hold about you, or to correct or delete it, by contacting us using the details below. You can unsubscribe from our emails at any time using the link in the email, and stop text messages by replying STOP.
Children
Our website and services are meant for businesses and organizations. We do not knowingly collect personal information from children under 13.
Other websites
Our website links to other services, such as our client portal and remote support software. Those services have their own privacy policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page.
Contact us
Questions about this policy or your information:
CCS, Inc.
3300 Cockrell Lane
Springfield, IL 62711
(833) 266-7349