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Recommended Technology Platforms
The technology we know best, and the technology we don’t support.
RTP
There are many different types of technology out there in the world, which makes it impossible for anyone to keep up with it all.
So, to make sure we can deliver world-class, fast, amazing service, we constantly work towards helping all of our clients use the technology we know and love the best (we call this our Recommended Technology Platform, or RTP for short).
We aim for all of our clients to use as much of our RTP as possible, and we maintain deep knowledge and training on everything in our RTP so we can keep your IT infrastructure nicely integrated and fast to support.
Supported technology
Hardware
- Dell Servers & Storage
- Dell Desktops & Laptops
- Apple Mac Computers, iPhone and iPad
- Enterprise-grade network switches and wireless access points
- Enterprise-grade routers, firewalls, and VPN appliances
- Commercial HP, Kyocera, Sharp, Canon, and Brother printers, and printing and scanning problems
Software
- Microsoft 365
- Microsoft 365 Apps (Word, Excel, Outlook and the other desktop Office apps)
- Microsoft Windows 11 Pro and Above
- Microsoft Windows Server
- Microsoft Azure & Amazon Web Services
- Enterprise virtualization platforms
- Apple macOS and iOS
- Google Workspace
- Google Chrome and Microsoft Edge Web Browsers
- Enterprise VPN clients
- Business-grade cloud phone systems
- Industry-specific practice management software (legal, dental, and education)
We work with specific vendors and products within each of these categories. To protect our clients’ security, we share those details only with existing clients.
Unsupported Technology Platforms
Hardware
- Unbranded, disreputable, or lesser-known hardware, including laptops, desktops, and other peripherals
- Hardware past its manufacturer’s end-of-support date
Software and Accounts
- Software past its manufacturer’s end-of-support date, including Windows 10 and Office 2019 or earlier
- Windows “Home” editions
- Unlicensed or under-licensed software
- Illegal or grey market software
- Personal or non-enterprise Apple iCloud accounts
- Personal or non-enterprise Apple apps (iMessage, Apple Mail, Apple’s office suite, Find My, Safari, the App Store, and others)
- Personal Gmail, Outlook.com, or other consumer email accounts used for business
- Consumer or unapproved remote access tools, such as UltraViewer or AnyDesk
- Commercially available, personal VPN clients
Other software and hardware may also be deemed unfit for commercial or enterprise use at CCS, Inc.’s discretion.