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Your IT, run, protected and planned.
CCS, Inc. provides managed IT and cybersecurity for businesses and nonprofits: 24/7 security monitoring, a help desk staffed by real people, safe AI adoption for your team, and support for the software and systems your work runs on.
Run
Day-to-day IT, taken care of.
When someone leaves, are you sure every account was shut off? When a laptop dies, do you know who to call? This is the part we take off your plate.
- Help desk for Windows and MacDuring business hours, a real person replies the same business day, not just an automated receipt. We fix what we can remotely and come on-site when hands-on work is needed.
- Every ticket in viewThe client portal shows what’s open, what’s fixed and who’s working on it.
- New hires and leaversWe set up computers, accounts and access for new staff and shut it all off when someone leaves. No extra labor charge; hardware and licenses are billed as usual.
- Updates and device careWindows, Mac and software updates handled for you, with every device labeled and documented.
- Remote and hybrid staffPeople working from home, or anywhere in the US, get the same support as the office.
- Vendors and purchasingWe work with your internet, phone and software vendors, negotiate pricing, and buy and set up hardware.
Protect
Security that doesn’t get in the way.
Protection your team won’t have to fight, so people can still send an email from the airport.
- Watched around the clockEndpoint protection monitored 24/7 by a security operations center.
- Only approved software runsA zero-trust approach to what can run on your devices, so unknown programs are stopped before they start.
- Backups checked by handOff-site and cloud backups for servers and computers, checked by a person, with test restores so you know they work.
- Phishing trainingShort training and practice emails that teach your team to spot a fake invoice.
- Networks, firewalls and filteringSecure office networks, a separate guest Wi-Fi, and web filtering that blocks known-bad sites before they load.
- Cyber insurance and complianceWe help answer your insurance application and plan and quote any controls it asks for, with guidance on PCI and other requirements.
Plan
Numbers you can make decisions with.
When your board or partners ask what IT will cost next year, you should have an answer, and the reasoning behind it.
- Monthly reportsTickets opened and closed, response times and threats blocked, every month.
- Regular business reviewsOn a schedule that suits you: what we did, what’s coming, what needs attention and what it will cost.
- Hardware budgetsReplacements planned ahead, so next year’s spending isn’t a surprise to you or your board.
- License clean-upPay only for the Microsoft 365 and software licenses your people actually use.
- A ranked project listWhat’s worth doing next, in order of what matters most to your business.
- Someone to ask firstAdvice before you sign a contract, buy software or open another location.
AI in your office
Put AI to work, safely.
Our trained staff help your team get real value from AI: what it’s good for, what to keep out of it, and how it fits into the work you already do.
- AI best practices trainingHands-on sessions that show your staff how to use AI tools productively and safely in everyday work.
- Clear rules for your officeAn AI use policy that spells out which tools are approved and what information stays out of them.
- Claude, set up and trainedWe set up Claude for your organization and train your team to use it day to day, from drafting and summarizing to working with your own files.
- Your information stays protectedAccounts and data settings configured so your organization’s information stays under your control.
- Workflows that save real timeWe find the repeatable work in your office and build AI-assisted processes your whole team can share.
- Training for every comfort levelFrom first-time users to staff ready to automate, sessions match where your team is today.
Projects
A dedicated team for the big jobs.
Our projects team handles physical installs and implementations, so big jobs get planned, focused attention while the help desk keeps your day-to-day running.
- Email migrationsMoves between email platforms, such as Google Workspace to Microsoft 365, planned so mail keeps flowing.
- Large software transitionsMoving your office to a new practice management, accounting or line-of-business system, from setup through go-live.
- Office relocationsNetwork, workstations and printers moved, connected and tested in your new space.
- Network buildoutsFirewalls, switches and Wi-Fi designed for your space, installed and documented.
- Physical installsThe hands-on IT installs your office needs to keep running at peak efficiency, handled by our own team.
- Quoted before work startsEvery project is scoped and quoted, and you approve it before we begin.
Who we work with
Organizations that need an IT department, without hiring one.
- Professional officesLaw firms, accountants and consultancies that run on their files and email.
- NonprofitsSmall teams answering to a board and to donors, often stretched across programs.
- AssociationsA handful of staff, many members and remote work as the norm.
- Healthcare and multi-siteSeveral locations, sensitive data and compliance to keep up with.
- Local government and districtsPredictable costs and recommendations a board can approve.
- Growing businessesPast the point where one person can handle IT on the side, but not ready to hire a department.
Pricing
A flat price per person
Help desk support during business hours (8:30 AM to 5:00 PM Central, Monday through Friday) is covered by your monthly price, so you aren’t billed by the call. On-site visits and after-hours work are billed separately. Business reviews, reporting and planning are part of the plan. Projects outside it are quoted and approved before work starts.
How getting started works
- A 20-minute conversationTell us what’s working and what isn’t.
- An assessmentWe review your network, devices, backups and security, on-site around Springfield or remotely anywhere.
- A written proposalWhat we’d fix first, and one monthly price.
FAQ
Common questions.
- What does CCS, Inc. do?CCS, Inc. is a managed IT and cybersecurity provider in Springfield, Illinois. We protect your systems and data around the clock, run your help desk, help your team adopt AI safely, and support the software and systems your business runs on.
- How do you protect our business?Every device is monitored 24/7 by a security operations center, only approved software is allowed to run, your team gets phishing training, and backups are checked by a person with test restores. We also help you answer cyber insurance applications and plan the controls they ask for.
- Can you help us use AI?Yes. We train your staff to use AI productively and safely, write an AI use policy that sets which tools are approved, set up Claude for your organization, and build AI-assisted workflows around the work your team already does.
- Do you work with our business software?Yes. We support the practice management, accounting and line-of-business systems your work depends on, deal with those vendors for you, and our projects team handles moves to new systems from setup through go-live.
- How is managed IT priced?One flat monthly price per person covers the business-hours help desk, 24/7 security monitoring, application control, phishing training, vulnerability scanning, Microsoft 365 backup, documentation and Microsoft licensing management. On-site visits and after-hours work are billed separately, and projects are quoted and approved before work starts.
- Who do you work with?Professional offices like law firms, accountants and consultancies, plus nonprofits, associations, healthcare and multi-site organizations, local government and districts, and growing businesses, in Springfield and across the US.
- How do we get started?Call (833) 266-7349 for a 20-minute conversation. Next we assess your current setup, then we send you a written proposal.
Find out where your IT stands.
New to CCS, Inc.? A 20-minute call will tell us both whether we’re a good fit.
Join our team
Curious, dependable and good with people? We’re always interested in meeting technicians who want to grow with an established team. Get in touch
Already a client?
Reach the team that knows your setup.
- Submit a ticket Open and follow it in the client portal
- Start a remote session Only when a CCS, Inc. technician asks you to
- Call support (833) 266-7349
Help desk hours: 8:30 AM to 5:00 PM Central, Monday through Friday.